Last updated: 2 May 2026

This Privacy Policy explains how ClickMotherCare (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit clickmothercare.com or buy from us. We comply with the Data Protection Act, 2012 (Act 843) of Ghana and operate as a data controller for the information we hold about our customers.

1. Who we are

ClickMotherCare is a Ghana-registered retailer of children’s clothing, baby gear and maternity products. You can reach us through our contact page.

2. What we collect

We collect the following categories of personal data:

  • Account information – name, email address, phone number, billing/shipping address (provided when you register or check out).
  • Order information – the products you buy, the prices paid, and the dates of purchase.
  • Payment information – we use Paystack to process payments. Your card and bank details are entered directly on Paystack’s secure pages and we never see or store full card numbers.
  • Browsing data – pages visited, time spent, device type, IP address (collected via cookies and Google Analytics through Site Kit).
  • Communication – messages you send us through forms, email, WhatsApp or social media.

3. How we use your data

We use your personal data to:

  • process orders, take payment and arrange delivery;
  • send order confirmations, shipping updates and customer-service replies;
  • provide marketing communications when you have opted in (you can unsubscribe at any time);
  • improve our website, product range and customer experience;
  • prevent fraud and meet our legal obligations.

4. Who we share data with

We share data only where necessary to run the business:

  • Paystack – to process card and mobile-money payments.
  • Delivery partners – the courier or rider who delivers your order receives your name, phone number and address.
  • Hostinger – our hosting provider stores the website data on secure servers.
  • Google – through Site Kit and Google Analytics for traffic analysis (data is anonymised where possible).
  • Mailchimp – if you subscribe to our newsletter.
  • Law enforcement – where we are legally required to disclose information.

We do not sell your personal data to anyone.

5. Cookies

We use cookies to keep your shopping cart working, remember your login, measure traffic and (with your consent) personalise marketing. You can clear or block cookies in your browser settings; some site features may stop working if you do.

6. Your rights

Under Ghana’s Data Protection Act, 2012 you have the right to:

  • ask what personal data we hold about you;
  • request that we correct inaccurate data;
  • request that we delete your data when it is no longer needed;
  • withdraw consent for marketing at any time;
  • complain to the Data Protection Commission of Ghana.

To exercise any of these rights, email us through the contact page.

7. Children

Although we sell children’s products, our website is intended for use by adults purchasing on behalf of children. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with data, please contact us so we can remove it.

8. Security

We use HTTPS, hashed passwords and access controls to protect your data. Payment data is handled directly by Paystack and never touches our servers.

9. Data retention

We keep order records for as long as required by Ghanaian tax and accounting law (currently six years). Account data is kept while your account is active and for a reasonable period afterwards. You can request earlier deletion using the contact details above.

10. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will reflect the latest revision. Material changes will be highlighted on the website.

11. Contact

For any privacy questions or requests, please use our contact form.