CLICKMOTHERCARE

Your Trusted Baby & Maternity Store

PRIVACY POLICY

&

TERMS OF SERVICE

Effective Date: 19 May 2026

Last Updated: 19 May 2026

www.clickmothercare.com   |   Dzorwulu, Accra, Ghana

PART A

Privacy Policy

ClickMotherCare (“we”, “us”, “our”) operates the website www.clickmothercare.com and a physical store at Dzorwulu, Accra, Ghana. We are committed to protecting the privacy of every customer who shops with us, whether online, in-store, by phone, or through social media.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have over your information. By using our website, placing an order, or contacting us through any channel, you agree to the practices described in this policy.

This policy is intended to align with the Data Protection Act, 2012 (Act 843) of Ghana.

1. Who We Are

ClickMotherCare is a baby and maternity retail business based in Ghana. For any question about this policy or about your personal data, you can reach us at:

  • Phone: 0201010305 or 0505007875
  • Website: www.clickmothercare.com
  • Store: Dzorwulu, Accra (opposite Perez Chapel) — Digital Address GA-090-7922
  • WhatsApp, Facebook, and Instagram: ClickMotherCare

2. Information We Collect

2.1 Information you give us directly

When you place an order, create an account, or contact us, we may collect:

  • Your full name and the recipient’s name (where different).
  • Phone number(s) and, where provided, your email address.
  • Delivery address, location, or nearest landmark.
  • Order details, including the products, sizes, colours, and quantities you request.
  • Information you share when describing your needs — for example, a baby’s age or weight given so we can recommend the correct size.
  • Messages, enquiries, and reference images you send us through WhatsApp, Facebook, Instagram, or our website.

2.2 Information collected automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies, including your device type, browser, IP address, pages viewed, and items added to your cart. This helps the website function correctly and helps us improve your shopping experience.

2.3 Information from our chatbot

Our website and messaging channels may use an automated assistant (“Akua”) to help you find products, manage your cart, and complete orders. Conversations with the assistant may be recorded and processed to fulfil your order, provide customer support, and improve our service.

2.4 Payment information

Online card payments are processed securely by our payment provider, Paystack. Mobile Money and QR Code payments are processed through the relevant mobile network or banking provider. We do not collect or store your full card number, card PIN, or Mobile Money PIN. We may receive confirmation of payment, the amount paid, and a transaction reference.

3. How We Use Your Information

We use the personal information we collect to:

  • Process, confirm, package, and deliver your orders.
  • Contact you about your order, including delivery updates and any delays.
  • Provide product recommendations and answer your enquiries.
  • Process payments and issue receipts, invoices, and purchase bills.
  • Handle exchanges, faulty-item claims, and assembly bookings.
  • Notify you when an item you asked about is back in stock, where you have requested this.
  • Improve our products, website, and customer service.
  • Send you offers, deals, or promotional messages — only where you have agreed to receive them.
  • Meet our legal, accounting, and regulatory obligations.

4. The Legal Basis for Processing

We process your personal data where it is necessary to perform our contract with you (for example, to deliver an order), where we have your consent (for example, to send promotional messages), where we have a legitimate business interest (for example, to improve our service and prevent fraud), and where we are required to do so by law.

5. Sharing Your Information

We do not sell your personal information. We share it only where necessary to run our business, with:

  • Delivery partners, dispatch riders, and transport stations — to deliver your order to the address you provide.
  • Payment providers, including Paystack and mobile money operators — to process and confirm payments.
  • Technology providers that host our website and operate our chatbot and order systems.
  • Professional advisers and government authorities — where we are legally required to disclose information.

Where information is handled by providers outside Ghana, we take reasonable steps to ensure it is protected to a standard consistent with this policy.

6. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. Our website uses secure (HTTPS) connections, and payment processing is handled by established, secure providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. How Long We Keep Your Information

We keep your personal information only for as long as needed to fulfil the purposes described in this policy — including completing your order, handling possible exchanges or faulty-item claims, and meeting our accounting and legal obligations. When information is no longer needed, we take steps to delete or anonymise it.

8. Your Rights

Subject to Ghana’s data protection law, you have the right to:

  • Ask what personal information we hold about you.
  • Request that we correct information that is inaccurate or incomplete.
  • Request that we delete your information, where there is no legal reason for us to keep it.
  • Withdraw your consent to marketing messages at any time.
  • Object to certain uses of your information.

To exercise any of these rights, contact us using the details in Section 1. We may need to confirm your identity before acting on your request.

9. Cookies

Our website uses cookies to keep your shopping cart working, remember your preferences, keep the site secure, and understand how visitors use the site. You can control or disable cookies through your browser settings, although some parts of the website may not work properly if you do.

10. Marketing Communications

We will only send you promotional messages by WhatsApp, SMS, or other channels where you have agreed to receive them. You can ask us to stop at any time by replying to the message or contacting us directly, and we will remove you from our promotional list.

11. Children’s Privacy

Our products are intended for babies and children, but our website and services are intended to be used by adults — parents, guardians, and gift-givers. We do not knowingly collect personal information directly from children.

12. Third-Party Links

Our website and social media pages may contain links to other websites or platforms. This Privacy Policy does not cover those third-party sites, and we are not responsible for their privacy practices. We encourage you to read their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Last Updated” date shown at the top. Significant changes will be communicated where appropriate.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us on 0201010305 or 0505007875, through our website www.clickmothercare.com, or by visiting our store at Dzorwulu, Accra.

PART B

Terms of Service

These Terms of Service (“Terms”) govern your use of the ClickMotherCare website (www.clickmothercare.com) and the purchase of products and services from ClickMotherCare, whether online, in-store, by phone, or through social media and messaging channels.

By browsing our website, placing an order, or otherwise shopping with us, you agree to these Terms. Please read them carefully. If you do not agree with them, please do not use our website or place an order.

1. About Us

ClickMotherCare is a baby and maternity retail business based in Ghana, with a physical store at Dzorwulu, Accra. You can contact us on 0201010305 or 0505007875, through www.clickmothercare.com, or via WhatsApp, Facebook, and Instagram.

2. Eligibility

To place an order, you must be at least 18 years old and able to enter into a binding contract. By ordering, you confirm that the information you provide is accurate and that you are authorised to use the payment method chosen.

3. Products and Descriptions

We aim to describe and display our products as accurately as possible. However, colours, textures, and finishes may appear differently on screen, and small variations can occur. Because our clothing range is wide and varies in texture, colour, and quality, photographs may not fully capture each item. For this reason, we also offer our Mobile Clothing Store service, where we bring a selected range to you so you can see and feel the items in person before choosing.

Some of our products are quality copies produced for budget-conscious customers, rather than original branded items. Where you prefer original brands, please tell us and our team will guide you. We are happy to clarify the nature of any product before you buy.

4. Pricing

Prices are shown in Ghana Cedis (GHS). Our prices are the same online and in-store. Prices may change when new stock arrives at a different cost from our suppliers. Where a price changes, the price confirmed to you at the time your order is accepted is the price that applies to that order.

While we work to keep all prices accurate, if a clear pricing error is discovered we will contact you before processing the order and you may confirm or cancel it.

5. Stock Availability

All orders are subject to availability. An item may occasionally still appear on our website shortly after it has sold out. If an item you order is unavailable, we will contact you to arrange an alternative, a restock notification, or a cancellation of that item. We recommend ordering available items promptly, as stock levels can change quickly.

We do not source products from other shops on your behalf. Where an item is out of stock, we may contact our own supplier to restock it.

6. Placing an Order

You can place an order through any of the following channels:

  • Our website, www.clickmothercare.com.
  • WhatsApp, Facebook, or Instagram.
  • Phone call to 0201010305 or 0505007875.
  • In person at our Dzorwulu store.

When ordering for delivery, please have ready the items you want (name, size, and colour where relevant), your name and phone number, the recipient’s details where different, your delivery location, and your preferred delivery method.

An order placed through the website or a messaging channel is an offer to buy. A contract is formed only once we confirm and accept your order — for example, by sending an order confirmation, invoice, or purchase bill. We reserve the right to decline or cancel an order before acceptance.

7. Payment

We accept the following payment methods:

  • Mobile Money (MoMo) — Number 0598953395, Merchant ID 962841, Merchant Name CLICK MOTHERCARE.
  • QR Code — available in-store and for mobile payments.
  • Card payment online — processed securely through Paystack.
  • Cash in-store — when you visit our Dzorwulu store.
  • Cash on Delivery — available within Greater Accra and Tema only.

Full payment is required before delivery for all options except Cash on Delivery. Full payment before delivery is also required for all orders delivered outside Greater Accra, and for free delivery and free store pick-up. Please always confirm our payment details directly with us before sending any money.

8. Delivery

We deliver within Greater Accra and to all regions of Ghana. Delivery options, timelines, and rates are set out in our Customer Information & Knowledge Base and may be confirmed to you when your order is placed. In summary:

  • Free store pick-up is available during working hours, with full payment beforehand.
  • Delivery rates within Greater Accra are based on your location and the size of your order.
  • Deliveries outside Greater Accra are charged at a standard rate plus station charges, or an express rate, with full payment required in advance.
  • Bulky or heavy items may not be eligible for free or flat-rate delivery.

Delivery times are estimates given in good faith and may be affected by traffic, weather, location, carrier delays, and other factors outside our control. If there is a delay, we will contact you and keep you updated. Risk in the products passes to you on delivery or pick-up.

9. Returns, Exchanges and Receipts

Your receipt is your proof of purchase. A valid receipt is mandatory for every exchange. Please keep it safe.

  • Cash refunds: We do not offer cash refunds for returned items under any circumstances.
  • Exchanges: Exchanges are accepted where you have a valid receipt and the item is in its original, excellent condition.
  • Same-day cash exchange: A cash exchange for an item of the same value is only possible on the same day of purchase.
  • Returns after one month: Returns are not accepted after one month, as our suppliers do not accept returned goods after that time.

Certain items may not be eligible for exchange for hygiene and safety reasons, even where unused. Our team will advise you at the time of purchase or when you contact us.

10. Faulty or Damaged Items

If you receive an item that is faulty or has been damaged in transit, please contact us immediately, keep the item and its original packaging, and have your receipt ready. Our team will assess the fault. If the item can be repaired, we will arrange a repair. If it cannot be repaired, we will offer a discount on the item or assist you with a replacement, in line with our policy.

11. Product Assembly Service

We offer an in-house assembly service for selected products, such as swings, walkers, and cots, for a fee. Assembly is scheduled at a convenient time during off-peak hours, and we will notify you when your item is ready. Assembly fees are confirmed at the time of purchase.

12. Hospital and Maternity Packages

Our hospital and maternity packages are grouped by price range. You may customise a package by swapping items you do not need for items you prefer; the package value remains the same after the applicable package discount is applied. The specific contents of each package are set out in the relevant brochure and may vary in quantity, size, brand, and quality.

13. Gift Cards

ClickMotherCare gift cards may be purchased for any amount and used towards purchases with us. Gift cards cannot be exchanged for cash. Please keep your gift card details safe, as we cannot be responsible for lost or shared gift card codes.

14. Use of Our Website and Channels

You agree to use our website, chatbot, and messaging channels lawfully and honestly, and not to misuse them, attempt to disrupt them, or provide false information. We may suspend or refuse service to anyone who misuses our website or channels or who acts abusively towards our staff.

All content on our website — including text, logos, images, and product descriptions — belongs to ClickMotherCare or is used with permission, and may not be copied or reused without our consent.

15. Automated Assistant

Our website and messaging channels may use an automated assistant to help you find products and place orders. The assistant is provided to make shopping easier, but information it provides — including stock and pricing — should be treated as guidance. Your order is only confirmed once accepted by our team in line with Section 6.

16. Limitation of Liability

We take care to provide accurate information and quality products and service. To the fullest extent permitted by law, ClickMotherCare is not liable for indirect or consequential losses, or for delays or failures caused by events beyond our reasonable control. Nothing in these Terms excludes any rights or protections you have that cannot be excluded under the law of Ghana.

Always follow the manufacturer’s instructions and age, weight, and safety guidance for baby products. If you are unsure about the right product, size, or fit, please ask our team before use.

17. Privacy

Your personal information is handled in line with our Privacy Policy (Part A of this document), which forms part of these Terms.

18. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on our website, with the “Last Updated” date shown at the top. Your continued use of our website or services after an update means you accept the revised Terms.

19. Governing Law

These Terms are governed by the laws of the Republic of Ghana, and any dispute relating to them or to your purchase will be subject to the jurisdiction of the courts of Ghana. Where possible, we encourage you to contact us first so we can resolve any concern directly.

20. Contact Us

For any question about these Terms, your order, or our policies, please contact us on 0201010305 or 0505007875, through www.clickmothercare.com, or by visiting our store at Dzorwulu, Accra.

Thank you for choosing ClickMotherCare — where every mother and baby matters.